Rentautobus provides a platform that connects customers with local transport companies. Now you are on your trip you should hopefully be able to relax and enjoy it!
When you are on your trip you should discuss any questions or issues with the transport company. For short transfers, short tours, or day trips, you will probably handle all issues directly with your driver. For longer tours you may want to speak to someone at the office of the transport company.
The most common issue that arises is around communicating with a driver who doesn't speak your language. In many countries the drivers will probably not speak English, although they get by with a series of hand signals and basic words. If your transport company has English speaking staff then you can ask the driver to use them as an interpreter.
The arrangements and payments you have made for your trip are between you and the transport company. During your trip you should discuss any questions / issues with the transport company. The customer service at Rentautobus can only provide limited support while you are on the trip. However, we are happy to help out with communications wherever we can in order to ensure good transport services are being provided to customers.