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This page provides an overview of the commonly discussed items with transport companies.
To start a conversation with a transport company click on “Talk to Ttransport Ccompany” in either the comparison matrix or in the details of the quote. A dialogue box will pop up.
Before making a reservation it is essential that you and the transport company are clear about every aspect of your trip. The quote should provide detailed information but some details may be missing. If the following is not clear then ask the transport company:
To make it easier to compare prices we ask that all companies include all costs in their quotes. Costs such as VAT, highway tolls, parking fees, meals, and lodgings, should be clearly detailed in the quote. If they are not it should be clearly stated in the quote. If you are unsure then ask the transport company.
Most transport companies request a 50% deposit to confirm the booking with the remaining amount paid some days before arrival. However, there is some room for negotiation and if you would like to discuss the payment terms just ask.
This should be explained in the details of the quote but if it is not clear then ask the transport company.
All transport companies should be able to provide replacement vehicles in the event that your vehicle breaks down. Larger companies will have their own vehicles which can be sent out. Smaller companies will hire a replacement from another company.
All transport companies inside the EU must have, and be able to produce, their liability insurance and passenger insurance. The laws differ in other countries and if you are unsure then you should ask the transport company to send you proof of their insurance.
The aim of Rentautobus is to connect you with local transport companies that own the vehicles they are renting to you. However, transport companies often work together with each other during busy times to ensure that there are enough vehicles to accommodate all their clients. It might be that the vehicle is provided by another company but this should not affect the service you receive.
If it is feasible you can ask to see the vehicle before committing to the booking. However, in many cases this is not practical.
There are no standard quality certifications across the transport industry. If a company has a quality certification it"s normally a good sign. However, a quality certificate doesn"t give you a 100% guarantee and not having a quality certificate doesn"t mean that the service offered will be poor.
You are dealing directly with local transport companies so it is easy to make a request for a cheaper price. You might prefer the services offered by one company but the price of another company. The advantage of using Rentautobus is that you can easily compare services and start negotiations over the price.
To improve your chances of receiving a discounted price we recommend offering something in return. This could be:
The advantage of Rentautobus is that you deal directly with transport company. However Rentautobus does not manage or organise secure payments with guarantees between clients and transport companies. Note that Rentautobus does not interfere with payment issues and payments should be settled between you and the client.
Only a small percentage of transport companies will accept cash payments to the driver. The majority will only accept bank transfers and insist in having the full amount before sending out a vehicle. However there is normally some room for negotiation. If you are not comfortable with the payment terms you can:
One of the most common requests is for a different vehicle from the one that has been quoted. Perhaps you are concerned that the vehicle isn"t big enough for your group and all its excess luggage? Maybe you would like something more spacious? Or perhaps you would prefer a smaller and cheaper vehicle?
Transport companies will normally offer an available vehicle that they think most suits your needs. Sometimes they just offer what they have available for the requested dates. There is normally some flexibility in this part of the quote. Remember, that changing the vehicle will may change the price of the quote.
It"s essential that you and the transport company are clear about the pick uppick-up place. If you are getting picked up from an airport then the transport company should provide instructions about where the driver will be waiting. When contacting the transport company it is often helpful to ask for the phone number of the driver. It"s also important that the transport company has a working phone number for your group.
For an airport pick-up please provide all information about the flight including the name of the airline, flight number, and arrival time. Your transport company will use this information and check online as to when your flight is landing.
